We aim to dispatch all in-stock items within 2–3 business days of your order being placed.
If you have not received an order confirmation or any communication from us within this timeframe, please check your spam/junk folder, as our emails occasionally land there.
Some items require additional preparation time and may take up to 5–7 business days to dispatch (see “Items With Longer Processing Times” below).
Where applicable, estimated restock or dispatch dates are noted directly in product titles or descriptions.
Shipping rates are calculated at checkout based on parcel size, weight, and destination.
Orders weighing over 20 kg may incur additional courier charges due to overweight or oversized surcharges. If this applies, we will contact you before dispatch.
We understand that shipping within New Zealand is expensive, and we truly wish we were in a position to subsidise these costs.
As a small business, we unfortunately do not have the order volume within New Zealand to absorb courier fees. Every dollar charged for shipping goes directly toward what we pay NZ Post for postage and handling each month — we do not mark up shipping for profit.
If we ever find that you have been overcharged for shipping due to a system or weight calculation error, we will refund the difference.
Delivery timeframes are estimates only and may vary during peak periods, public holidays, or due to courier delays outside of our control.
The following items may require additional preparation time before dispatch:
If your order is time-sensitive, please contact us prior to purchasing.
When items are awaiting arrival in New Zealand, this is usually noted in the product title or description.
If you are unsure whether an item is physically in stock and ready to ship, please contact us before ordering.
International orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations. These charges are determined by your local customs authority and are the responsibility of the customer.
For Australian customers: duties and taxes generally only apply to imports with a customs value over AUD $1,000. (This threshold is determined by Australian border/tax rules.) :contentReference[oaicite:0]{index=0}
If you are located in Australia, you can also shop locally via our Australian store: www.allthingseffy.au. :contentReference[oaicite:1]{index=1}
If your order is delayed, missing, or arrives incorrectly, please notify us as soon as possible so we can investigate with the courier.
Further details regarding refunds or replacements can be found in our Returns & Refund Policy.
We offer Factory Direct Shipping on selected tufting machines, which ship directly from our supplier to the customer.
This option allows for:
Factory direct orders are shipped internationally and may be subject to import duties, taxes, or customs fees in your country. These charges are determined by your local customs authority and are the responsibility of the customer.
If you have any questions, please contact us at hello@allthingseffy.com.
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As we begin clearing our remaining New Zealand stock, every order currently placed through our NZ store will receive a free gift with purchase!
Free gifts may include:
• Extra yarn
• Craft supplies
• Tufting materials
• Cloth offcuts
• Other creative goodies from our workshop
Please note that gifts will be selected at random based on what we currently have available.
We also wanted to let everybody know that we will no longer be holding regular stock within New Zealand moving forward.
However, this does NOT mean you can no longer purchase from us!
You can still order tufting supplies through our Australian store:
If you are looking for:
• Bulk orders
• Factory direct orders
• Products currently showing as sold out
• Something specific you can’t find online
please feel free to email us anytime at:
We are still very happy to help arrange affordable factory direct and bulk orders for New Zealand customers where possible.
Thank you all so much for the support over the years. We are incredibly grateful for everybody who supported our small business here in New Zealand, and we are truly so sorry that we couldn’t continue holding regular stock locally.
We hope to still continue supporting the NZ tufting community through our Australian store and factory direct ordering options 💛
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