Refund policy

Thanks for shopping with All Things EFFY Lmt.

If you are not entirely satisfied with your purchase, we want to know!

Order Cancelations:

WE DO NOT ACCEPT ORDER CANCELLATIONS. Please consider your purchase carefully before placing it. 

If we agree to cancel your order, the refund will be store credit. 

WHEN YOU GET YOUR PARCEL:

Check the contents. Claims on missing items will only be heard within 15 day of delivery. After that we will not accept any missing item claims.

Be sure to email us immediately if there is something missing.

Returns

Please contact EFFY before sending a return so we can confirm eligibility and provide return instructions.

We accept eligible change-of-mind returns within 30 days of delivery. If more than 30 days have passed since delivery, any return request will be assessed on a case-by-case basis.

To be eligible for a change-of-mind return within 30 days of delivery, your item must be unused, in the same condition that you received it, and in its original packaging. The exclusions listed below apply to change-of-mind returns.

A fixed restocking fee of 20% of the returned item's purchase price applies to eligible change-of-mind returns. This fee does not apply to returns for faulty goods.

Several types of goods are exempt from being returned:

Fabric 

Glue

Frames - these are custom made for you which means we do not allow returns. - if you are concerned about this please ask.

Clearance and some sale items - if you aren't sure ask before purchasing. 

Yarn and Wool

Additional non-returnable items: 
Gift cards 
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer!!

There are certain situations where only partial refunds are granted (if applicable) Such as if:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
• If you refuse to pay duties and taxes and the item is returned to us.
• The parcel is abandoned by the buyer.

If we make an exception to our return rules, please expect that your refund will be in store credit, rather than a refund in the method paid. 

return refunds and warranty of Tufting Machines

If anything breaks within your first six months with the gun we will fix it for free and or replace the gun. We do not pay for the return postage if you are outside of New Zealand. We also do not pay the shipping fee to ship you your fixed machine or new machine once we've analysed the state of the returned machine.

Please note we've been fixing machines for 4 years now and we are quite aware of what damage is through human error and what is a machine fault. If you have dropped your gun, hit it on your frame, or not cared for it correctly, we will know. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If your refund is approved, we will process it to your original payment method within 10 business days after receiving and inspecting the returned item. Your bank or payment provider may take additional time to show the refund.

Please note that without an order number or return number, you order will sit uninspected until EFFY hears from you. This is the only way to identify the return clearly.

Late or missing refunds (if applicable) 
If you have not received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet, please contact us at hello@allthingseffy.com.

For eligible change-of-mind returns, you are responsible for return postage. Original shipping costs are non-refundable for change-of-mind returns. If we arrange and pay for your change-of-mind return postage, that cost will be deducted from your refund. Please use a tracked return service and keep your proof of postage.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Eligible change-of-mind returns are accepted under the 30-day terms above. The change-of-mind return window, restocking fee, postage terms and exclusions do not limit your rights for faulty or misdescribed goods under applicable consumer law.

All NZ packages are sent with a tracking number. The lost-parcel terms below apply separately from change-of-mind returns.

If you purchase from us internationally, you may choose a non-tracked option. If the item is lost in the mail, this is not our responsibility but we will do our best to remedy the situation!

If you choose a tracked option and it is still lost, we will then refund you for the items.

However, if an item is returned to us because you refuse to pay duty or taxes, you will not receive a refund. Similarly, if an item is returned to us because it violates your countries import policies, you may or may not receive a refund on the good (this will be product dependent) and you will not receive a refund on the shipping.

 It is the shoppers responsibility to be aware of their countries import policies, duties, and taxes

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@allthingseffy.com